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iSunOne FAQ
We support linking to all types of financial institutions worldwide, including digital and virtual ones. The key is, you need to verify with that institution that you could perform international or domestic wire transfer to our recipient account.
Yes. You can link to multiple external accounts as long as it bears your name.
No. To satisfy the KYC and AML requirement, the external account holder’s name must match the iSunOne account holder’s name to ensure it is operated only by the iSunOne account holder, and not any third party.
Bob can pay Alice with “Quick Pay” with instant settlement of USDT and USDC. Once Alice receives USDC or USDT from Bob, Alice can either withdraw to Alice’s linked external account, or can send on-chain to Alice’s linked external blockchain address.
Honesty is the best policy. International trade and finance has been adopting the digital dollar (USDT, USDC) as settlement currency for a decade, you can show them all the payment and transaction records from iSunOne and linked external account to support your answer.
At iSunOne, we have strict security policies in place to keep your information safe. As a part of our security practices, we also ask our clients to take a series of precautions to ensure that no one else has access to their account. Understanding how to identify scams and attacks is crucial to protecting your accounts and funds. To make it easier for you to spot hack attempts, we’ve explained some of the most common methods that scammers may use to gain access to your account and make unauthorized transactions:
You need to pass our ID verification(KYC) in order to purchase with credit card or deposit to your bank account. iSunOne has the easiest KYC process.
1. First of all, press "Settings" on "Home" in iSunOne App, then select "KYC(Know Your Customer) Verification".
2. Input your email address, then press "Submit". Open your own email inbox, Find your verification code we just sent to you, and then go back to iSunOne app, submit your email verification code. After your submission, iSunOne app will show that you have successfully connected your email address.
3. Then you need to prepare your identity certificates, and take or scan clear images of them. We accept identity card with both sides, or passport with cover and information page. You need to upload these images.
4. You need to upload a selfie with your clear front face and your identity certificates held by hand.
5. Finally, please upload your address photo. Requirements of your address photo are as follow: It can be your bank statements, credit card statements, water bills, or gas bills. Your proof of address must be addressed to your own name and issued within 3 month.
After submission, please wait for our email notification patiently. You can check your KYC result in 1-2 work days after submission. You can check the process of verification in the "settings" page. If you didn't pass the verification, your verification status would turn into "Please submit again" You can press and go to the KYC verification page to check for details. After following the guidance and re-upload corrected photos, please press "Next" and wait for the verification results.
You need to hold your identity certifications, such as your identity card or information page of your passport, and take a selfie along with your front face.
Please pay attention to the followings: Your Photo should be clear, without any blurs, reflect lights, or anything out of flatness. Only front face selfie will be approved. Contents of your identity certifications should not be covered. Your hair should not cover your face. Your face should be as clear as possible.
Here's a sample for you:
Incorrect Samples: (left to right)
You will not pass the KYC if you have your face covered, or your identity certification is not clear.
✓ Proof of existence, including: Certificate of Incorporation (CI), Business Registration (BR), Employer Identification Number (EIN);
✓ Passport or ID of the company's major shareholders (all shareholders greater than 25%), directors, and authorized representatives, along with the selfie with ID, as required here;
✓ Proof of company address: monthly statement or utility bill(within the last 3 months);
✓ Please choose the type of business operations:
A, Manufacturing; B, Consulting; C, Technology; D, Trade & e-Commerce;
✓ Estimated monthly digital dollars (USDC, USDT) transaction volume in USD:
A, < 10,000; B, 10,000~100,000; C, 100,000~1 million; D, >1 million
Please email above documents to kyc@isun1.com
Certificate of Incorporation
A legal document and license relating to the formation of a company or corporation, and is also regarded as the birth certificate of the company.
Business Registration
A legal document of registration with local authorities, establishing the business as a legal entity. For example, if your company is formed in BVI and operates in Hong Kong, please provide the Certificate of Incorporation from BVI and Business Registration from Hong Kong.
Company shareholder structure chart (also regarded as: ownership structure chart) refers to who owns how many proportions of different types of shares per company. The shareholder structure is the foundation of the corporate governance structure.
The company shareholder structure chart needs to be traced back to the ultimate beneficial owners (UBO), who could be one or more natural persons. We need passports or identity document of shareholders and UBO who hold at least 10% of the shares.
Sample:
Memorandum of Association is a legal statement that contains all the fundamental information which are required for the incorporation of the company. Articles of association are written rules about running the company agreed by the shareholders or guarantors, directors and the company secretary for company governance, purpose, operations, etc.
ERC20 is one of the most commonly used token standards on the Ethereum blockchain, used for creating and issuing interoperable tokens. It defines a set of specifications and interfaces that enable token contracts to interact seamlessly on the Ethereum network. The majority of mainstream cryptocurrencies can be traded and transferred using ERC20. However, due to Ethereum's rich architecture and ecosystem, the network often suffers from congestion and insufficient capacity. Since Ethereum network usage is priced based on transactions rather than the additional cost of Ether (ETH), users incur extremely high network fees when using ERC20 tokens.
When you need to transfer assets to iSunOne, we sincerely recommend using the TRC20 network.
TRC20 is a token standard on the Tron blockchain, similar to ERC20, used for creating and issuing interoperable tokens. TRC20 defines a set of specifications and interfaces that enable token contracts to interact seamlessly on the Tron network.
Compared to Ethereum, the Tron network offers faster transaction confirmation speeds and lower transaction fees. When transferring assets using the TRC20 network, users can enjoy faster transaction confirmations and avoid high network costs. iSunOne sincerely recommends using the TRC20 network to transfer assets, in order to achieve a faster and more cost-effective transaction experience. We are committed to providing users with convenient, secure, and cost-efficient asset management services, and choosing the TRC20 network is an ideal choice to fulfill this goal.
TXID (transaction hash) is also called blockchain hash, is a unique string of characters given to every transaction that's verified and added to the blockchain. TXID is an identification number that labels each transaction on the blockchain. With TXID, you can check your top up and send on-chain history with blockchain explorer.
For TRC20 assets such as USDT-TRC20, USDC-TRC20, the blockchain explorer is:
For ERC20 assets such as ETH，USDT-ERC20, USDC-ERC20, the blockchain explorer is:
For BTC, he blockchain explorer is:
On the Swap page, select source and target asset, enter the amount, and click submit.
In the Digital Account, please click Withdrawal.
Input withdrawal amount, then address that you are withdrawing to. You can also save an address by clicking "Add address".
Be sure to fill in the correct asset, network, and address.
Please input the email verification code and PAY code to proceed.
At turbulent times, the digital assets are safer hibernating in a cold wallet, rather than staying in a centralized exchange (essentially a database) or decentralized exchange (smart contracts can have wormholes). If you have not ordered a Ledger or Trezor yet, and happen to have 1 or 2 used iPhones, please read carefully for one of the best hidden secrets in cryptocurrency.
The simple version:
A. Make sure your used iPhone has never been jailbroken. Reset to factory origin status.
B. Download any non–custodial wallet (such as coinbase wallet, trust wallet, imtoken, exodus) app. Non-custodial means you, not the exchange or platform, controls the private key. Write down or remember 12 or 24 word “seed phrases” in private.
C. Withdraw bitcoin from exchange to the address of your cold wallet.
D. Remove SIM card, keep your phone in airplane mode, go off grid, stay off line. Turn off the phone (now a cold wallet) and let it sleep in a private physical vault.
The advanced version:
With certain types of non-custodial wallet apps (such as tokenpocket), you can set up an “observer wallet” as a companion to the “cold wallet”. Essentially, the observer wallet serves as a blockchain explorer to the cold wallet. The observer wallet stays online for monitoring, while the cold wallet stays offline to keep the private key safe. When it comes to the time to withdraw the funds, you need both the observer wallet and the cold wallet to create signatures and broadcasting.
For more information, please refer to the following references:
On behalf of the client, receive global payment in the form of digital dollars, suitable for both individual and business accounts.
From U to $
Description:
It is faster, cheaper, and easier for e-commerce to receive global payments in the form of digital dollars, especially in regions with underdeveloped transaction systems. Hence, the client opts to receive global payments in the form of digital dollars.
Process Flow
1. Open an account and pass KYC (documents required)
2. Get your digital dollar blockchain address to receive global payments;
3. Link the external account (see US external accounts here), and withdraw to the linked external account (Supported countries).
Service Features:
Support receiving global payments.
Support real-time and scheduled on-demand collecting.
Digital dollar USDC can participate in iSunOne savings program.
US dollars can be withdrawn in anytime.
From $ to U
Description:
For some high networth clients, or clients with limited access, the client would entrust iSunOne to collect money from the sender, and pay out digital dollars to the Client with on-chain transfer.
Process Flow
1. Open an account and pass KYC (documents required)
2. Link the external account (see US external accounts here) and generate the wire instruction, and confirm the sender makes the remittance precisely. (What is Memo?)
3. Link an address and withdraw to the address anytime.
Service Features:
Support receiving global payments.
Support real-time and scheduled on-demand collecting.
Digital dollar USDC can participate in iSunOne savings program.
Digital dollars can be withdrawn to an address anytime.
On behalf of the client, send global payment using both the SWIFT system and blockchain technology, suitable for both individual and business accounts.
From U to $
Description:
In regions with underdeveloped transfer systems or foreign exchange controls (such as Asia, South America, Africa, etc.), clients could entrust iSunOne to wire transfer to the recipient’s receiving account. This is applicable in paying the tuition for one’s children, buying a property for one’s family, and also paying one’s business associates, service suppliers etc.
Process Flow
1. Open an account and pass KYC (documents required)
2. Get your address and transfer in digital dollar;
3. Link the recipient’s external account (see US external accounts here), and withdraw to the external account (Supported countries).
Service Features:
Support sending global payments.
Support real-time and scheduled on-demand paying.
Digital dollar USDC can participate in iSunOne savings program.
US dollars can be withdrawn in anytime.
From $ to U
Description:
For some high networth clients, or recipients with limited access, the recipient instructs the client to send digital dollars for real time settlement. Hence, the client would entrust iSunOne to pay out digital dollars to the recipient with on-chain transfer.
Process Flow
1. Open an account and pass KYC (documents required);
2. Link your external account (see US external accounts here) and send the remittance following the wire instruction precisely.
3. Link recipient’s address and withdraw to the address anytime.
Service Features:
Support sending global payments.
Support real-time and scheduled on-demand paying.
Digital dollar USDC can participate in iSunOne savings program.
Digital dollars can be withdrawn to the recipient’s address anytime.
The SWIFT system is a complex established cash flow and information flow system. iSunOne seamlessly connects to the SWIFT system, has multiple partners, and is familiar with the rules of the SWIFT system. Since the 9/11 incident, global governments have strengthened the anti-money laundering audits. The U.S. government governs the SWIFT system and provides a pivotal guidance forregions, such as: Hong Kong, Singapore, Switzerland, Dubai, etc.
Circle Internet Financial LLC, the partner of iSunOne, is not only a fully licensed financial company in the United States, but strictly abides by the regulations of the US government, SEC, and OFAC. Circle is applying to become a US licensed and federally chartered national commercial institution. We will send wire transfer using the most befitting business partner.
iSunOne and its business partners are always ready to provide you with remote assistance. Even if the borders are closed due to the global epidemic, your assets can still flow through borders, through digital dollar USDC, to a Hong Kong account. Depending on your circumstances, our partners may offer remote witness account opening. In addition to introducing customers to overseas accounts, iSunOne is also responsible for the most important item: whitelisting.
During the process of external account opening, it is required to perform at least two types of compliance operations for each individual or business user:
1. Know Your Customer (KYC), that is, the knowledge of the user, including the ultimate beneficial owner of the company or legal entity;
2. Anti-Money Laundering (AML), that is, for the source of each fund, the receiving institution has the right to detect its legality and compliance.
The whitelist service of iSunOne is to ensure that every fund remitted from Circle Internet Financial LLC, the digital dollar issuer, will reach the overseas account of VIP customers compliantly through the iSunOne path after introducing overseas account opening. It is equivalent to iSunOne helping to place the user's account on the whitelist. If necessary, it can also help to provide necessary data to pass compliance review. This can greatly reduce the probability of any accounts being closed.
Hence, we recommend using the digital dollar U on the blockchain to carry out international trade and payments. Asset transfer between two iSunOne accounts is free and instant. Even if your payer or receiver does not use iSunOne, as long as the digital dollar U is used, iSunOne can provide a multi-chain method, so that the digital dollar U on the blockchain can instantly reach you or others' accounts with zero fee.
The iSunOne global Visa card is a prepaid card that can be recharged unlimited times. You can continue to recharge and consume, enjoying the extreme convenience of spending USDT and USDC directly. We believe that digital currency payment will be an inevitable future trend, and iSunOne will always be committed to providing the best digital currency payment services to users. Check the article below to know more about iSunOne Global Visa Card:
Follow the steps and get your card:
Register vip.isun.one
Pass KYC verification. For documents required, please check here
After you have passed KYC verification, you are now able to pay the card fee. Both USDT and USDC are available for purchase.
Your card info will show up after purchase. If your card info don't show up in 24 hours after purchase, please contact CSR.
Congrats!! You are now available to purchase with iSunOne Global Visa Card!
for more instructions about iSunOne Global Visa Card use cases, please see:
1. Never share your card number and iSunOne account password with anyone;
2. Use your card number and password only on reliable and secure websites;
3. Please log in to the iSunOne official website or app regularly and review your detailed transaction records to ensure that your assets have not been transferred or traded without authorization.
For more details please read the article below:
When you purchase from an international online merchant, you may notice an additional fee called an "ISA fee" on your transaction statement. ISA stands for "International Service Assessment," which is a fee charged by Visa to cover the costs associated with processing transactions across borders. This fee is typically a small percentage of the total transaction amount, and it varies depending on the country where the merchant is located. When purchased with iSunOne Global Visa Card, an ISA fee would be charged around 1% of the current single transaction amount. To deal with this fee, you can try to find out if the merchant has a local presence or if they accept payment through a local payment service.
For more details about ISA Fee, please read the article below:
iSunOne's Global Visa Card provides a secure and convenient solution. As a large multinational company, Visa's card network offers rates superior to almost all local banks, which are approximately equivalent to the official dynamic rates that can be found through Google on that day. Using the iSunOne Global Visa Card, you don't need to open a bank account and can recharge USDC/USDT an unlimited number of times, with a maximum single recharge of up to $25,000.
Know more about rates, please read the article below:
When you charge your iSunOne Global Visa Card and have submitted the USDT/USDC payment, our banking partner will immediately initiate the settlement process for the transaction. Your balance will become available once the settlement is completed. Please note that the speed of settlement is dependent on the bank's operations and is not within iSunOne's control.
iSunOne provide personal service tailored to cater our distinguished clients, which includes a iSunOne Global Visa Card offer. Please check the following titles for more details:
GPT, which stands for Generative Pre-trained Transformer, is an advanced language model that helps you better understand and communicate with computers. By learning patterns and structures in language, it enables computers to generate accurate responses and articles based on context. This technology can improve the accuracy of search engines and provide a better experience with intelligent assistants. Whether you use it at work or in everyday life, the GPT model can provide you with convenience and enjoyment, helping you better engage with the digital world.
ChatGPT is a global service provided by OpenAI. However, in certain regions such as mainland China, Hong Kong, and Macau, it may be necessary to utilize a VPN. Based on testing conducted by the iSunOne team, both Surfshark and NordVPN have been found to reliably support the usage of ChatGPT in the Hong Kong region. Additionally, these VPN services are compatible with the iSunOne global Visa card subscription. Alternatively, you are free to select any suitable VPN service of your choice.
You have the option to subscribe to ChatGPT Plus, which offers additional features such as access to the ChatGPT API and utilization of GPT-4. The subscription fee can be conveniently paid with iSunOne Global Visa Card.
See more here:
Based on iSunOne team's experience, by subscribing to ChatGPT Plus, you'll benefit from faster access speeds and access to OpenAI's latest service, GPT-4, which offers superior answer quality compared to ChatGPT-3.5. As a developer, you'll have access to the ChatGPT API and can use the API key for other GPT applications. ChatGPT Plus also offers various application plugins for a richer ChatGPT experience.
In certain restricted regions, there are limitations on monthly payments for ChatGPT Plus. For instance, Visa and Mastercard issued in Hong Kong cannot be used for ChatGPT Plus payments. We recommend utilizing the iSunOne global Visa card for this purpose. For detailed payment instructions, please refer to the following article: