iSunOne FAQ

iSunOne VIP service is a bespoke, sophisticated, and personal service tailored to cater to our distinguished clients which include:

1. Institutions and businesses that are either in an existing partnership with iSunOne or have potential for such a partnership;

2. High net worth individuals who demonstrate a high risk tolerance and harbor an interest in understanding the concepts of Web 3.0, including AI and blockchain.

Our VIP clients receive the attention of a dedicated Customer Service Representative (CSR) who is committed to fulfilling their specific needs and preferences:

1. Assisting clients in large-scale transactions involving the conversion of fiat currency into cryptocurrency, and vice versa;

2. Providing education and insights on the rudiments of blockchain and cryptocurrencies, enabling our VIP clients to make informed investment decisions;

3. Facilitating the use of digital dollars by the clients for innovative e-commerce ventures and international trade finance;

4. Assisting with various other client-specific scenarios as required.

This bespoke service underscores our commitment to provide personalized attention, industry knowledge, and comprehensive support to our VIP clientele.

To become a iSunOne VIP client, follow these steps:

1. Through the web portal (https://vip.isun.one) or App (be sure to update to v4.0.0 or later), register or sign in through email, and pass KYC verification.

2. Apply for VIP directly at the menu “VIP service”.

3. Once approved, we will congratulate you to become the esteemed iSunOne VIP client.

Under normal circumstances, the following clients automatically qualify for VIP status:

1. Achieve a minimum of 1,000 successful referrals within the first year.

2. Utilize the iSunOne Card and spend a cumulative amount of at least $100,000 within the first year.

3. Engage in wire transactions for buying and selling digital dollars, with a cumulative volume of no less than $1,000,000 USD within the first year.

If you do not meet the above criteria but believe that you or your business can contribute to iSunOne, please contact us directly at vip@isun1.com.

We extend a warm welcome to all our VIP clients, inviting them to experience our OTCI (over-the-counter institutional) service for buying and selling of USDT and USDC. iSunOne partners with esteemed US financial institutions as well as digital currency issuers.

We've simplified the Buy and Sell process in three simple steps:

Step 1: Become a VIP and Link your external account

In “VIP service”, link your sending account.

Step 2: Buy U - Send Wire, Receive U

In “Wallet”, Select “Top Up”, “Transfer”: Send a wire transfer with your iSun UID in the memo; upload the transfer receipt. Once the wire transfer is settled, you will receive USDT or USDC in your iSunOne account.

Step 3: Sell U - Send U, Receive Money

In “Wallet”, Select “Withdraw”, “Dollar Withdrawal”: specify the USDT or USDC you’d like to convert the US dollars to. Once we receive the instruction, we will initiate a wire transfer to your linked external account.

For a more detailed OTCI flow of fund:

https://www.isun1.com/otci

The fiat currencies are custodied by third party financial institutions.

Therefore, when you transfer in from Hong Kong, Japan, S Korea, Singapore, Malaysia, Canada, Australia, etc. which are non-US, non-EU, please use: SWIFT Code. ​

When you transfer within US, please use: Routing Number. ​

When you transfer within EU, please use: IBAN Number. ​

In general, SWIFT, RN, IBAN codes can be found in your statements of your sending financial institution.

SWIFT Code

A SWIFT code consists of alphanumeric characters and is a format of Business Identifier Codes (BIC). The SWIFT network enables institutions anywhere in the world to send and receive information in a standardised and secure environment, and are used when transferring money between institutions, in particular for international wire transfers. ​ A SWIFT code can be found in your statements or electronic check, which is an 8-11 character code that identifies your country, city, financial institution, and branch:

Institution code A-Z 4 letters representing the institution. It usually looks like a shortened version of the name.

Country code A-Z 2 letters representing the country.

Location code 0-9 A-Z 2 characters made up of letters or numbers.

Branch Code 0-9 A-Z 3 digits specifying a particular branch. 'XXX' represents head office.

US: ABA Routing Number

A routing number is a nine-digit code used by financial institutions to identify other financial institutions. It’s also known as an ABA (American Bankers Association) routing number and an FedWire No., which refers to a real-time gross settlement system used by Federal Reserve (Fed) to electronically settle final U.S. dollar payments among member institutions. Combined with your account number, it allows institutions to locate your individual account. When you transfer within US, your sending institution interact with the recipient institution through FedWire network, and that's why you need to provide the Routing Number. ​ You can find your Routing Number on frbservices.org by searching the sending institution's name:

EU: IBAN number

The International Bank Account Number (IBAN) has been implemented by most European countries and numerous countries in other parts of the world, mainly in the Middle East and the Caribbean. ​ IBAN numbers consists of 34 characters, and can be found in your institution's statements:

You can use iSunOne to receive global payment in the form of digital dollars (USD stablecoins such as USDC, USDT, etc.*) or equivalent US dollar. iSunOne will wire transfer the payout to your external account, once you send an instruction.

iSunOne announces new US institutional partners: Bank of America, JP Morgan Chase Bank, American Express National Bank. We will perform wire transfer using the most befitting banking partner.

Once wired, the timeline is:

Funds to be received in

USA T+0, usually within 3 hours

America (not USA) T+1

Europe T+1~3

Asia T+1~3

We observe the holiday schedule of the USA, as detailed here.

If the linked external account is in Hong Kong, please see the holiday schedule of Hong Kong, as detailed here.

If the linked external account is in Singapore, please see the holiday schedule of Singapore, as detailed here.

To avoid payment delays caused by the observing holidays, please plan accordingly.

Supported Countries:

Andorra, Angola, Anguilla, Argentina, Australia, Austria, Azerbaijan, Belgium, Benin, Bermuda, Brazil, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, the Cayman Islands , Chad, Chile, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guam, Guatemala, Guernsey, the Holy See, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Jordan, Kenya, the Republic of Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Malta, Mexico, Monaco, Mozambique, the Netherlands, New Zealand, the Niger, Norway, Peru, the Philippines, Poland, Portugal, Puerto Rico, Romania, San Marino, Senegal, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, the United Republic of Tanzania, Thailand, Turkey, the United Arab Emirates, the United Kingdom of Great Britain and Northern Ireland, the United States Minor Outlying Islands, the United States of America, Uzbekistan, Viet Nam, Virgin Islands (British), Virgin Islands (U.S.)

Supported Currencies:

United States dollar USD US$

Euro EUR €

Japanese yen JPY 円 / ¥

Sterling GBP £

Australian dollar AUD A$

Canadian dollar CAD C$

Swiss franc CHF CHF

Hong Kong dollar HKD HK$

New Zealand dollar NZD NZ$

Swedish krona SEK kr

South Korean won KRW₩

Singapore dollar SGD S$

Norwegian krone NOK kr

Mexican peso MXN $

Indian rupee INR ₹

South African rand ZAR R

Turkish lira TRY ₺

Brazilian real BRL R$

New Taiwan dollar TWD NT$

Danish krone DKK kr

Polish złoty PLN zł

Thai baht THB ฿

Indonesian rupiah IDR Rp

Hungarian forint HUF Ft

Czech koruna CZK Kč

Israeli new shekel ILS ₪

Chilean peso CLP CLP$

Philippine peso PHP ₱

UAE dirham AED د.إ

Colombian peso COP COL$

Saudi riyal SAR ﷼

Malaysian ringgit MYR RM

Romanian leu RON L

If your linked external account is also US-based, the transfer between you and iSunOne would be a domestic wire, using ABA routing number.

Some financial institutions have two (2) routing numbers, one is ABA routing number, and the other is ACH routing number. Please always use the ABA routing number to fill in the form.

ABA stands for “American Bankers Association”. ABA Routing Number is a 9-digit number, without any alphabet or symbols. You can find the ABA Routing Number in the check book or through an encrypted online portal.

Note: when you initiate a wire transfer from a linked US account, always choose the “Wire” method by using ABA Routing Number, and do not choose “ACH”. Currently, we do not support ACH transfer, as ACH transfer could take up to 5 business days.

Please enter the SWIFT Code of the Hong Kong/Singapore External Account, and refer to your account for precise SWIFT code information.

• Page One

External Account：Please enter the account number of the account to be linked.

Type： Other

Country/Region：Hong Kong/Singapore

City：Hong Kong/Singapore

SWIFT code：This is a 8 or 11 letter alphabet and number with no space.

• Page Two

Please input alphabet, number, and comma only, and avoid special characters such as: /、-、？、！、* or kanji.

Postal code：99999

List of SWIFT code:

for reference purpose only

NCB

Name： Nanyang Commercial Bank

SWIFT CODE：NYCBHKHHXXX

HSBC

Name: HSBC

SWIFT CODE：HSBCHKHHHKH

Citibank

Name：CITIBANK HK

SWIFT CODE：CITIHKHXXXX

Standard Chartered

Name：Standard Chartered HK

SWIFT CODE：SCBLHKHHXXX

Bank of China HK

Name：BANK OF CHINA HK

SWIFT CODE：BKCHHKHHXXX

ICBC

Name：ICBC

SWIFT CODE：UBHKHKHH

CMB

Name：CHINA MERCHANTS BANK HK

SWIFT CODE：CMBCHKHH

WING LUNG

Name：WING LUNG BANK LTD

SWIFT CODE：WUBAHKHHXXX

DBS

Name：DBS Bank Singapore

SWIFT CODE：DBSSSGSGXXX

UOB

Name：UOB Singapore

SWIFT CODE：UOVBSGSGXXX

OCBC

Name：OCBC Bank

SWIFT CODE：OCBCSGSGXXX

Bank of Singapore

Name：Bank of Singapore

SWIFT CODE：BSGPSGSGXXX

Citibank Singapore

Name：Citibank Singapore

SWIFT CODE：CITISGSGXXX

While the digital dollar is gaining popularity, we recognize that a large portion of the population still lacks access to it. However, there is a growing interest in obtaining the iSunOne Global Visa card, which can be used anywhere Visa card is accepted beyond borders, protecting privacy, enhancing liquidity.

One use case of the global Visa card is to pay for ChatGPT subscription service.

To obtain an iSunOne card through conventional means, please follow the process outlined below:

1. Apply to become a VIP client.

2. Perform a wire transfer to fund your iSunOne account.

3. Once the funds are received, you will receive an iSunOne Card preloaded with the remaining available balance. The remaining available balance is calculated as the actual deposit received minus the card cost and the iSunOne service fee.

There are three types of iSunOne cards available for selection:

1. Virtual card: This card can be used for all online activities, including ChatGPT and Netflix subscriptions.

2. POS card: In addition to the functionalities of the virtual card, the POS card can also be added to Apple Pay and Google Pay, enabling offline payment experiences at convenience stores like 7-Eleven, Circle K.

3. Physical card: Similar to the POS card, this physical card provides the same features. However, please note that it takes approximately 6 weeks for the physical card to be shipped to your requested address.

We aim to provide you with convenient access to the services you desire, and let’s embrace the fascinating world of web3 (AI and blockchain) together.

Please check the transfer receipt sample as below.